Privacy Policy

Last updated: November 3, 2026

This Privacy Policy explains how HOTROS ("we", "us", "our") collects, uses and protects your personal information when you visit or buy from our online store (the "Site").

Information we collect

  • Information you give us: name, email address, shipping and billing address, phone number, and messages you send us.
  • Order information: products purchased, order amounts and order history. Payment card details are processed securely by our payment providers; we never see or store your full card number.
  • Device and usage information: IP address, browser type, pages viewed and how you reached the Site, collected through cookies and similar technologies.

How we use your information

  • To process, ship and deliver your orders
  • To send order confirmations, shipping updates and customer service replies
  • To prevent fraud and keep the Site secure
  • To improve the Site and our products
  • To send marketing emails, only if you subscribe (you can unsubscribe at any time)

Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the store:

  • Shopify, which hosts our store
  • Payment providers, such as Shopify Payments
  • Our suppliers and shipping carriers, to deliver your order
  • Analytics and advertising tools, such as Google Analytics and Google Ads

We may also share information when required by law.

Cookies

We use cookies to keep your cart, remember your preferences, and understand how visitors use the Site. You can turn off cookies in your browser settings, but some parts of the Site may not work properly.

Data retention

We keep order information for as long as needed for our records, tax and legal obligations, unless you ask us to delete it.

Your rights

Depending on where you live (including California under the CCPA), you may have the right to:

  • Access the personal information we hold about you
  • Correct or update your information
  • Ask us to delete your information
  • Opt out of marketing emails
  • Opt out of the "sale" or "sharing" of personal information for targeted advertising

To use any of these rights, email help@hotros.shop. We reply within 30 days.

Security

Our Site uses SSL encryption. Our store platform and payment providers follow industry security standards (PCI-DSS).

Children

The Site is not intended for children under 16, and we do not knowingly collect their information.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last changed.

Contact

HOTROS
1375 4th St, Portage Des Sioux, MO 63373, United States
Email: help@hotros.shop · Phone: +1 717-387-3784